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Residential property management

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The busier you are, the less time you’ll have to manage your let. Sometimes you may be out of reach when an emergency happens; at other times you might be out of the country. That’s where Carter Jonas’s property management services fit in.

We will take away any worries you might have about managing the property or the tenancy. We will provide you with a dedicated property manager, who you can trust will meet your tenant’s expectations and will ensure your property is well maintained.

Your property manager will get to know your property inside and out, and will be on hand if an emergency should occur.

Staff all ultra helpful and very impressed with service offered. All aspects covered and dealt with promptly. Thoroughly recommend them.
Eileen Barratt
Landlord
Carter Jonas have managed my property rental for over 8 years and i have been impressed throughout.
Carter Jonas did an all round excellent job on our behalf.
Mike and Vivien Lewsey
Landlord
The agent has always been helpful and I have every confidence that they are looking after my property.
Paul Mooney
Landlord
Before the tenancy, we can help prepare the property for rental. Once the tenant has moved in, we will manage the property day-to-day and conduct regular safety checks to ensure the property complies with current legislation.

When repairs are needed, we’ll select the best person from our large group of approved contractors and craftsmen to ensure a reliable service and good workmanship. Your tenants will be happy and your property kept up to scratch. We can also help you plan for future improvements on the property, advising you of the returns you could expect to achieve as a result.

Our services include

Letting, rent collection & management

Advice on pre-letting prospects and market rent

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Advice on statutory duties

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Arranging an EPC (Energy Performance Certificate)*

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Producing property details

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Marketing and advertising

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Conducting viewings

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Negotiating offers and terms

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Applying for references

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Preparation of documentation*

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Membership of Tenancy Deposit Scheme*

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Inventory preparation, check in and check out*

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Arrangements for electric and gas safety records*

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Cleaning arrangements*

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Transferring the utilities

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Dealing with ongoing receipt of rent

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Payment of invoices

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Submitting a statement of account to the landlord

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Attending to day-to-day maintenance including minor repairs

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Carrying out property visits

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Preparing and serving notices*

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Negotiating and arranging the deposit return

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* Additional fee to pay

Questions around Property Management:

Is property management the right choice for you?

There may be a number of reasons why you might choose to leave the management of your rental property to Carter Jonas – for example, because you are busy or live a long distance away. We can suggest a couple more reasons that are less obvious but just as important: statistically, tenants tend to stay longer in properties that are professionally managed, and often it is something that corporate tenants insist on.

Do you want to keep at a professional distance from your tenants?

We’ll make regular visits on your behalf and make sure minor maintenance issues don’t turn into major problems.

Do you want to save money on unnecessary and expensive contractors?
Our contractors are reliable and accredited, and usually provide free quotations depending on the scale of work.
Do you want to stay compliant with the law?

We will provide important advice on the latest statutory requirements.

Do you want to delegate deposit negotiations?

We’ll negotiate deposit deductions with your tenants, saving you the hassle. We’ll also assess dilapidation claims and deal with any disputes.

How do I know my money is safe with Carter Jonas?

Carter Jonas is regulated by RICS, which funds a client money protection scheme. Clients, who entrust money to firms regulated by RICS, are protected in the unlikely event that the money is mishandled: http://www.rics.org/uk/

Do you want to provide emergency cover?

We can offer emergency cover for your tenants, so you don’t have to.

Do you want to delegate the management of bills?

We can liaise with utility companies on your behalf.

Throughout the duration of the tenancy, we will stay in close contact with you, conducting regular inspections on your behalf and providing you with written reports. We will visit your property at least twice a year. And, of course, we will deal with serving notices and advise you on any legal aspect relating to the tenancy and your obligations as a landlord.

If your property is ever left empty, we can also provide a vacant property management service, to ensure it remains safe and in good condition while it is unoccupied.

With Carter Jonas, this is all part of the service.

Carter Jonas is accredited to the international standards of ISO 9001:2008 for quality, OHSAS 18001:2007 for health and safety, and ISO 14001:2004 for environmental management. Our standard operating procedures are regularly audited against these standards.

In addition, we are members of the following professional organisations:

Our professional memberships

ARLA
The Property Ombudsman
RICS
Tenancy Deposit Scheme

Case studies

Homerton College Development

Homerton College Development

Carter Jonas are instructed by Homerton College to manage the Homerton Business Centre and adjoining...

View case study
See all case studies

Top enquiries

  • Is property management the right choice for you?
    Is property management the right choice for you?

    There may be a number of reasons why you might choose to leave the management of your rental property to Carter Jonas – for example, because you are busy or live a long distance away. We can suggest a couple more reasons that are less obvious but just as important: statistically, tenants tend to stay longer in properties that are professionally managed, and often it is something that corporate tenants insist on.

  • How do I know my money is safe with Carter Jonas?
    How do I know my money is safe with Carter Jonas?

    Carter Jonas is regulated by RICS, which funds a client money protection scheme. Clients, who entrust money to firms regulated by RICS, are protected in the unlikely event that the money is mishandled: http://www.rics.org/uk/

Get in touch
Our team of specialist lettings agents operate nation wide. To find your local contact, select a region below.
Charlotte has many years' experience in lettings and has happily worked in Barnes and the surrounding areas for 13 years, advising on all aspects of the rental market.
Chris is a partner and manages the Oxford lettings team who specialises in the letting of a wide range of properties from village houses to modern apartments. He has over 21 years of experience of letting properties in Oxford and the county.
Fiona has been running Wandsworth lettings since 1999 having previously worked in central London. Her vast experience covers residential letting and management for both private/investor and portfolio clients. Prior to this Fiona worked for Sotheby's with modern and contemporary prints. She lives in Bellevue village and has an enviably short commute to work.
Fiona has worked in the lettings industry for over 20 years, and has run the lettings department in Newbury for the past 17 years, advising both private and corporate clients on a wide range of residential tenancy matters. Having grown up in the area and spent most of her life here, she has extensive local market knowledge. She really enjoys the outdoor life with her dogs and is a keen athlete, having completed a few triathlons in recent years.
Lisa Simon heads up our Residential Division, which includes sales, new homes, BTR, lettings and property management across our national network. She joined Carter Jonas in 2011 and has over thirty years' experience largely in London and the Home Counties working with Landlords and Tenants. Lisa oversees the day to day running of our residential offices and acts as a key contact for our Christies International Real Estate Affiliates and some of our lettings portfolio clients. She also oversees our corporate services department liaising and promoting our properties to companies and their relocation agents.
Sharon has run the lettings department in Bath since its opening in 2011, having been in the residential agency business, both sales and lettings, since 2000. Sharon helps her clients maximise their rental potential, and advises on city flats, town houses and country houses.
Zaza lives near Winchester and has 30 years' experience in property. She has built the very successful Winchester lettings department from its start in 2005, having worked in estate agency since leaving university in both London and the country and specifically in lettings and management since 1991. She is ARLA and College of Estate Management qualified. She can provide advice on all aspects of letting including rental investments, having personal experience of the Hampshire lettings market in addition to her thorough knowledge and understanding of landlord and tenant law.

Vacant property management

Whether you’re selling or letting your property, awaiting probate, pending planning or building works, or if you’re just conscious of the safety and security of your assets our vacant property management service can help you.

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Landlord fees

Our landlord fees are available on our office pages.

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